He was knowledgeable about the resort, the general area, and was very happy to make conversation. DoubleTree by Hilton Hotel Boston Bayside - Boston. On a PC right-click on the file and select the option to extract. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. For more information, please consult our list of products and services found in the Price list section of our website. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. You don't have to worry about your phone or asking ppl to take pictures for you. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Are the downloaded files of high quality? Look for the Xelfie spots (automatic cameras) or any photographer inside the park. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. Col. Centro, Playa del Carmen. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. Xcaret: DO NOT MISS THIS PARK!! Display as a link instead, and that option in not available via online purchase. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. Additional terms may apply. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. Each photo downloaded is a JPG file, and the videos are MP4. Enjoy a meal from the restaurant and perks like free WiFi. They let us use our park pass before our room was ready, which was awesome, so we went to one of the parks for a few hours (which were all so great). Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. Within Mexico. 2003-2023 Lexyl Travel Technologies, LLC. I made a habit of spending the very early mornings on my balcony in the hammock. My daughter also couldnt get enough of the steak tacos at Las Playas. These are both highly recommended. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Yes, activities in Xplor are all family-friendly. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Please verify the policy to change the date of visit or cancellations. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. Where is the photo that I downloaded located? We invite you to join our program of using biodegradable and chemical-free products! We are sorry but no. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. FAQs; Customer Service. You cannot paste images directly. 17.17 mi from city center. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. If I book for a specific date, can I change it afterwards? Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. 5th Ave 10. Did you know you can find the best available rates by booking in advance? Yes, as long as they are in good physical shape. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. It is important to confirm your transportation service at least 48 hours in advance. Cancun, Quintana Roo. Chetumal-Puerto Juarez Federal Highway, Km. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Each park has its own price for the photos pass. Presentation of a valid ID card at our counters is mandatory. Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. Do I need a driving license? You need to confirm your age by showing a valid ID card. While buying your ticket online, a list of hotels where pick-up is available will be displayed. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. Yes, you can contact the photography customer service center. My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. Every morning, around six, I saw the same young man, about 20 years old, report to Work. Argentine Peso (ARS): Visa, Mastercard, Diners and JCB. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? Can I enter with food or drinks to Xplor? The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Only adult individuals aged 18+ are allowed to drive. What is the maximum number of people allowed on the vehicle? I can see them but they all say sample on the and not able to download. Reserve now, pay when you stay. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. How do I open the ZIP file when I download multiple photographs? Do I have to reserve for a specific date? Children under 4 years free. de C.V. We use own and third-party cookies to improve your experience on our website. Do you have a special discount for Quintana Roo residents? With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. We had zero issues with arrival. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. Swim in the 437-yard stalactite river inside ancient caves. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. (I loved Fuego on my last visit). Prices are subject to change without notice. Pick up at the airport could not have been easier. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. What should I do? Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. What are the payment methods to buy online? I have sent multiple difference emails requesting assistance with no response. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? Their eco-integrating design and premium amenities make them unique. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. it was just my wife and I for her birthday/anniversary. Yes. If you want to check our current promotions, visit here. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. Hotel Xcaret Mxico.
If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. We offer you multiple payment options to pay for your reservation. +1-888-675-2083. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. My hotel is not available for pickup, although I chose transportation to the parks. Is there any type of refund and/or cancellation. At what time will I be back at the hotel? Dear marissaramirez,Thank you for your five-star review. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. The price is a bit pricey but worth it for what you get. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. If you visited our Xcaret Hotels: fotohoteles@xcaret.com
If you want more information about your transportation please call Customer Service. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! *Original Review Below*!!!!!! An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. Does admission include transportation service? Photo Pass Xenses; Get my admission to Xenses. It was a fantastic location for us. We stayed in a adult only area. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. I can see them but they all say sample on the and not able to download. Casa de la Paz The greatest books ever written are in our library. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. Yes, you can change your visit to another date within one year from the date of purchase of the ticket.
Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Outside Mexico. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. "Its a great place to stay . We dont recommend the use of flip-flops or Crocs. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Learn all the information in our Privacy Notice. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. I was just a bit disappointed with the management/check-in. In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). Dear Jeff D,First and foremost, we would like to thank you for taking the time to share your feedback with us. No problem! 2.- A list of the albums that are included in your package will be displayed. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Play it safe and take your own photos with I would have. Cabins, apartments, houseboats! Children must present ID from school with address in Quintana Roo, or school report card with photograph. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Enjoy truly special moments of fun and relaxation with the . If you have an account, sign in now to post with your account. Promotion valid only on websites and Customer Service Centers. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. Stalactite River of 430 yards to swim inside ancient caves. All your photos at the best price! You must present official ID (IFE) with address in Quintana Roo. Your link has been automatically embedded. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. The staff were very friendly and the room was clean and cozy. Doubletree by Hilton Nashua : 2 Somerset Pkwy. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time.
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